Terms of service
Welcome to Fir & Flicker. By visiting our website or purchasing something from us, you agree to the following terms and conditions.
Please read this page carefully before using our site.
Throughout this document, the terms “we,” “us,” “I,” and “our” refer to Fir & Flicker, owned and operated by Charlotte in Norfolk, UK.
The term “you” refers to the user or customer.
1. Online Store Terms
By using this site, you confirm that you are at least 18 years old, or the age of majority in your region.
You agree not to use our products for any illegal or unauthorized purpose, and you will not violate any laws in your jurisdiction.
Any breach of these Terms may lead to immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding card details) may be transferred unencrypted for necessary technical purposes.
You agree not to reproduce, duplicate, sell, or exploit any portion of the service or products without written permission.
3. Accuracy, Completeness & Timeliness of Information
We do our best to ensure accuracy, but we are not responsible if information on this website is not complete, accurate, or up to date.
The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making.
We may update or change information at any time without notice.
4. Modifications to the Service & Prices
Prices for our products are subject to change without notice.
We may modify or discontinue the service (or parts of it) at any time without liability.
5. Products
All items are handmade in small batches, meaning slight variations in colour, texture, or fragrance strength may occur.
These variations are normal and part of the handmade process.
We reserve the right to limit quantities of products.
All descriptions of products and pricing may change at any time without notice.
We do not guarantee that your device’s screen will accurately display colours.
6. Order Accuracy & Billing Information
We reserve the right to refuse any order.
If we make a change or cancel an order, we may attempt to notify you using the email or billing address provided.
You agree to provide current, accurate, and complete purchase and account information at checkout.
7. Optional Tools
We may provide access to third-party tools (such as payment processors or analytics services).
We do not monitor or control these tools and provide them “as is.”
Your use of optional third-party tools is entirely at your own risk.
8. Third-Party Links
Certain content, products, or services may contain links to third-party websites.
We are not responsible for examining or evaluating third-party content.
Use of these sites is at your own risk.
9. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
10. Errors, Inaccuracies & Omissions
Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability.
We reserve the right to correct these errors at any time without prior notice.
11. Prohibited Uses
You are prohibited from using the site or services to:
- Break any laws
- Harass, abuse, or harm others
- Upload malware
- Collect personal information
- Spam or phish
- Interfere with security features
Violation of this clause may result in termination of your access.
12. Disclaimer of Warranties
We do not guarantee that our service will be uninterrupted, secure, or error-free.
All products are provided “as is” and “as available” without any warranties unless explicitly stated.
13. Limitation of Liability
Fir & Flicker shall not be liable for any injury, loss, claim, or damages (whether direct, indirect, incidental, or consequential) arising from your use of our products or website.
Because our candles involve an open flame, you agree to follow all candle safety instructions provided.
14. Indemnification
You agree to indemnify and hold harmless Fir & Flicker and Charlotte from any claims or demands arising from your breach of these Terms or violation of any law.
15. Severability
If any part of these Terms is found unlawful or unenforceable, the remainder will still remain valid and enforceable.
16. Termination
These Terms are effective unless and until terminated by either you or us.
We may terminate your access to the service at any time without notice if you fail to comply with these Terms.
17. Governing Law
These Terms are governed by the laws of England and Wales.
18. Changes to the Terms of Service
We reserve the right to update or modify these Terms at any time.
Your continued use of the website constitutes acceptance of any changes.
Contact Information
Questions about these Terms?
Contact me at: hello@firandflicker.com